• Acting as the primary technical point of contact during project implementations.
• Build and maintain strong relationships with customers, ensuring their technical needs are met.
• Understanding and gathering customer requirements.
• Implementing solutions to meet customer needs. This can include SaaS configurations, integrations with call centres, CRM and transactional systems, as well as tailored customizations.
• Identify opportunities for improving implementation processes and customer workflows.
• Support testing cycles, diagnose and resolve technical challenges encountered during the implementation phase.
• Manage frequent configuration deployments during pre-scheduled change windows, with weekly releases outside customer’s business hours.
• Develop and maintain comprehensive technical documentation for solutions and best practices.
• Develop strong relationships with key internal stakeholders, particularly Sales, Product, Engineering and Support.
דרישות התפקיד
• Proven experience in a customer-facing technical solutions or implementation role.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders.
• Excellent problem-solving skills and ability to troubleshoot complex technical issues.
• Familiarity with cloud platforms and cloud application architecture. Understand REST as an architecture for developing integration services over the Internet.
• Occasional travel to clients required