IT Support Specialist

We are seeking an IT Support Specialist to deliver high-quality technical support, ensure smooth employee lifecycle processes. This role combines classic IT support excellence with emerging skills in AI-assisted service, lightweight automation, and scalable IT operations. Responsibilities Oversee day-to-day service desk operations and ensure timely, high-quality support for end users. Provide technical support for hardware, software, network, and access-related issues across primarily macOS and also Windows environments. Support remote employees in Israel, ensuring reliable access, connectivity, and available resources. Experience working with service desk tooling such as Jira Service Management Document troubleshooting steps, technical procedures, and create self-service resources. Execute onboarding and offboarding workflows, ensuring proper provisioning and deprovisioning of accounts, devices, and SaaS access. Administer directory company directory (Okta) and perform maintenance tasks such as provisioning and automating user groups, managing security rules, application assignments and troubleshooting identity related issues. Enforce IT policies, security standards, and compliance requirements throughout user lifecycle activities. Experience & Technical Skills 3–5 years of experience in IT support roles with progressive responsibility. Demonstrated experience with service desk operations and platforms (e.g., FreshService, Jira Service Management, Snipe-IT). Hands-on experience managing SaaS applications and identity platforms such as Azure Active Directory or Okta. Proficiency with endpoint management tools such as JAMF/Jump Pro or similar MDM’s Experience supporting macOS laptops and windows, including setup, configuration, and troubleshooting. Familiarity with core networking concepts such as Wi-Fi, VPN, DNS, and Zero Trust principles, with experience working with Cloudflare Zero Trust, FortiGate firewalls, and Meraki switches and access points Prior experience with IT asset procurement and vendor management. Ability to use generative AI tools for troubleshooting, documentation, knowledge creation, and workflow improvement. Experience or willingness to learn low-code/no-code automation tools. Comfortable identifying opportunities to automate repetitive support tasks.