Tissue Diagnostics Solutions Portfolio Manager

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The Position

The Opportunity:
This is an excellent opportunity for a qualified professional to join Roche Diagnostics, one of the world’s leading health suppliers in in-vitro Diagnostics.

The Position:

Tissue Diagnostics Solutions Portfolio Manager provides application support to customers on Roche Diagnostics Products Portfolio. The support is provided on the phone, by email or during site visit is in the form of troubleshooting assistance. As a member of our team, you will be primarily responsible for providing application support to the existing and new customers. You will install, train and provide troubleshooting assistance for Roche's portfolio products. You will work in close collaboration with the sales and marketing teams. This is a 100% field position.

Accountabilities:

Application Support:

Provide support to customers when any application issues arise in a prompt and timely fashion, perform or assist with software upgrades of customer instrument base

Provide post-sales support to the customer to aid in establishing new parameters and answer technical inquiries

Install & configure instruments and related reagents

Perform customer training

Maintain and develop customer facing documentation for support and training

Install applications on Roche platforms according to Roche guidelines / procedures

Establish a plan to visit and/or communicate with each assigned customer on a cycle or frequency matching the customer’s needs and support requirements and Roche’s business priorities

Who you are:

Bachelor’s degree in Life Science - must

Experience as a Field Application Specialist in lab diagnostics market – strong advantage

Experience as a Lab Technologist – strong advantage

Experience in the Pathology field and familiarity with Roche's solutions – very strong advantage

Familiarity with Roche Diagnostics solutions, instruments and services – strong advantage

Excellent interpersonal skills and communication skills

Customer-centric and results-oriented

Ability to gain deep knowledge of the relevant technological solutions

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.