Sales Operations Manager

Description:

Positon Overview:

The Sales Operation Manager is an important connection between the sales and product development teams, finance, production, MIS, quality control and customer support. 

Main responsibilities:



• Managing and Responsible for the results Sales Operations which are in charge of the Full Order Management cycle: issuing quotes from CRM, process orders and invoices from ERP system, Collection, Shipping and Handling and being the Customers' focal point for all operational issues. 
• Establish, implement and enforce company's license renewal process. 
• Maintain the Commercial Guidelines according to the SOX rules of the company. 
• Create, implement and maintain MIS user Guides and all Sales Operation Processes. 
• Solve MIS problems of the users. 
• Generate reports for the Sales team. 
• Performing weekly Forecast calls with the regions. 
• Measuring and controlling SF accuracy. 
• Following up on Collection problems. 
• New employees' trainings on SF and Sales Processes. 
• Focal point for the Sales Coordinator to help them take the right decisions. 
• Focal point for problem solving for the Sales Directors. 
• Maintain Customers Price Lists. 
• Managing Distributors Agreements renewals project. 
• Finance contact person in all SOX related issues. 
• Preparing the Forecast for procurement for the plant. 
• Yearly employee's assessments. 
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. 

• At least two years of Sales Operation Management experience in a global high-tech company. 
• Academic degree- Must. 
• Fluent English; both written and verbal (mother tongue is an advantage) 
• Additional languages – an advantage. 
• Systems knowledge: ERP, BI and CRM – Must. 
• Strong willing and ready to face complex situations. 
• Team player. 
• Exemplary organizational skills and ability to multitask. 
• Drive AI adoption across the Sales Operations team — leading training and embedding AI tools into daily workflows. 
• Identify, implement and scale AI-driven solutions (quoting, order management, forecasting, reporting) with IT/MIS and Sales leadership, tracking business impact. 
• Advanced excel knowledge – Significant advantage. 
• Work well under pressure and follow through on items to completion.