ServiceNow Administrator

Administer and support core ServiceNow modules: Incident, Problem, Change, Request, CMDB, Knowledge, and others as implemented. Configure and maintain forms, fields, views, workflows, UI policies, business rules, client scripts, catalog items, and reports. Manage user access, roles, and group assignments across the platform. Monitor platform health and performance; troubleshoot issues and ensure timely resolution. Perform regular platform upgrades and patching activities, ensuring minimal disruption. Assist with data imports, including Transform Maps, Data Sources, and Load scripts. Collaborate with developers, stakeholders, and process owners to translate business requirements into effective ServiceNow solutions. Maintain platform security and compliance in alignment with company policies. Support integrations with other enterprise tools (e.g., Active Directory, SCCM, Jira, Azure). Document changes, configurations, procedures, and best practices. Participate in incident response and change management processes related to ServiceNow updates. Native-level fluency in both English and Hebrew (written and verbal) - Must 2–4 years of hands-on experience administering ServiceNow - Must Strong knowledge of ServiceNow ITSM module and platform architecture - Must Experience with ServiceNow administration tools including Update Sets, ACLs, Script Includes, Business Rules, and Workflows - Must Understanding of ITIL framework and how it relates to ServiceNow practices Experience with data imports/exports and ServiceNow reporting Strong analytical, problem-solving, and communication skills Ability to work independently and in cross-functional teams ServiceNow System Administrator Certification (CSA) Experience with Performance Analytics, Discovery, or ServiceNow integrations Familiarity with JavaScript and ServiceNow's Glide API Experience with ServiceNow SecOps, CSM, or other advanced modules Background in enterprise IT, infrastructure, or support operations Send CV to [email protected]