IT System Engineer

Responsibilities:: In this position, you will:
• Act as a business developer towards the internal teams and/or stakeholders, while also ensuring quality of deliverables.
• Work with technical experts and end users to understand business requirements and identify infrastructure solutions.
• Participate in the translation of architecture documents into detailed design and configuration specifications.
• Lead in the areas of Microsoft Windows Server and Red Hat Linux technologies and products, providing subject matter expertise.
• Develop and maintain detailed technical knowledge of the specifications, operation, and diagnostics of products while maintaining familiarity with competing products.
• Monitor, troubleshoot, administer and systems tuning (operating systems & hardware)
• Perform upgrades and testing for systems hardware, software and third-party tools
• Perform system management activities including backup management, storage management and system sizing and patch management.
• Participate in project planning, requirement gathering, development, testing, implementation, training, and support when needed.
Qualifications / Essential Criteria:
• Fluent English speaker and writing
• Degree or Diploma in Computer Science and/or equivalent experience
• Proven track record of problem analysis, identification and resolution
• Flexibility to travel to customer sites when required
• Excellent communication skills, commitment, discipline, positive attitude, following management prioritization, accountability and flexibility
• Customer facing experience is mandatory.
• Strong communicator able to juggle multi-tasking in a high-pressure environment
• Highly motivated, credible, self-starting, a sense of urgency, a bias to action, good judgment, level-headed under pressure – focused on outcomes for the customer
• Ability to apply advanced aspects of technical/engineering area to practical business problems.
• Excellent knowledge within complex infrastructure design and implementation.
• Significant experience with Red Hat Linux Enterprise Server.
• Strong experience with Microsoft Windows Server.
• Extended knowledge of Active Directory Group Policies.
• Extended knowledge on infrastructure security and best practices.
• Strong networking skills.
• Strong knowledge of storage area networks.
• Strong knowledge of both classic server/client and hypervisor backup solutions.
• Strong understanding of ITIL and change management policies and procedures.
Desirable Criteria:
• Committed to maintaining the highest standards of service quality in all aspects of project delivery
• Excellent communications skills to share information with all necessary stakeholders
• Be able to discuss technical topics in English and Read / Write technical and Functional documentation in English
• Fluency in French (both reading and writing) would be considered a plus
• Demonstrated Agile and DevOps proficiency.
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