AI Product & Customer Success Manager

AGAT is an innovation-driven company developing a cutting-edge, Privacy First AI Platform See our website, https://businessGPT.pro, for more info
We’re looking for a versatile and customer-centric individual to join our team as a Product and Customer Success Manager. This is an exciting opportunity for someone passionate about product development and customer satisfaction who is ready to make a real impact in a fast-paced, dynamic environment.
As a Product and Customer Success Manager, you’ll be the driving force behind our product strategy and our customers’ success. You will work directly with cross-functional teams to manage the product lifecycle and ensure our customers derive maximum value from our solutions. This hybrid role offers the unique opportunity to bridge the gap between product development and customer support in a small startup, making you an integral part of our team’s success.
Product Management:
Lead the product development lifecycle from concept to delivery, ensuring products meet customer needs and align with business goals.
Work closely with the engineering, design, and marketing teams to define the product roadmap and prioritize features.
Gather and analyze user feedback to inform product decisions and improve the user experience.
Monitor key product performance metrics, iterating on features to enhance value and usability.
Manage release and write documentation

Customer Success:
Build strong customer relationships and provide ongoing support, training, and onboarding to ensure successful product adoption.
Act as the customer’s advocate in product development, relaying feedback and helping shape product improvements.
Monitor customer satisfaction, drive retention, and reduce churn by proactively identifying customer challenges and working to resolve them.
Help customers optimize their product use to achieve their business objectives
דרישות התפקיד
technical experience background in System/support engineering or similar
Bachelor’s degree in Computer Science, Engineering, Business, or related educational background
Excellent English proficiency, both written and spoken.
Excellent communication and problem-solving skills.
Ability to work full-time on-site in Jerusalem
Strong understanding of AI, machine learning, SaaS, and cloud technologies.
Experience working with engineering teams and technical discussions.