Service Desk Technician

Term: Ability to work 5 shifts a week; Sunday- Thursday (one afternoon shift from home)

iFOR Fintech, the technological division of the iFOREX Group, is a leading fintech development company, building the financial systems used by iFOREX and supporting the global marketing efforts of our leading trading platform.

We are seeking an experienced Service Desk Technician supporting internal & external clients, with proven experience working in global companies.
The SD team is responsible for end-to-end support to 400 employees in Israel and abroad as well as clients support - 24*7, Monitoring the system & escalating when incidents occur.
דרישות התפקיד
Responsibilities includes:
• Supporting users contacting the Service Desk with different windows, office, telephony problems
• Software and hardware installation (VPN, office applications, CRM, printers, windows etc.)
• Hardware skills – installing SSD, replacing fan, memory, etc. – Is a must
• Hardware inventory & purchasing responsibility.
• Client’s support – Monitoring the company production system & handling customer’s issues.
• Willingness to support our customers in 24/7 hours shifts – one shift per week from Home.

Requirements:
• At least 4 years’ experience as a global Service Desk Support in providing remote support - Must
• Knowledge in Office 365 & Active Directory environment – Must
• High knowledge level in supporting windows OS, reinstallation, images, drivers etc. - Must
• Strong communication skills - Fluent English, read, write – Must.
• Professional course in the field of networking such as MCITP, MCSA- an advantage

To learn more about iFOR FINTECH and its privacy policy visit:
www.iforfintech.com