NOC Engineer - Intern position

Description

iTero’s IT- Production support team is seeking for NOC Engineer to work at our network operations center which is being established to monitor our scanners install base and services are serving a large number of dental companies worldwide, 24/7.

Reporting to the NOC manager, your role will include, but not limited to, monitoring, diagnosing, troubleshooting various production issues, and collaborating with our various team, ensuring business continuity and high service performance are kept.

The NOC Technician is also responsible for escalation and dispatching to other Tiers resources, functions and/or managers.

ABOUT THE TEAM:

The iTero Digital platform IT team is responsible for the delivery of infrastructure services related
to iTero Digital cloud platform infrastructure, Pre-production, Staging and R&D environments and business critical applications. The scope of engagement covers deployment and support of various technologies, including Monitoring tools, OS, Virtualization, LAN/WAN Networks, Security, Backups, and Data Center Infrastructure. The team consists IT Ops Technicians, DBV’s, Cloud Ops and DevOps professionals

Key Responsibilities

Ensuring iTero’s flows are working as planned
Handling production incidents per Align’s processes
Developing and performing simple production handbooks to ensure business continuation
Vulnerability management
liaising with 3rd. party vendors, handling escalations to resolution
Suggest/Develop new monitoring requirements
Handover relevant shift reports
Collaborating with global teams ensuring cross company flow health and incidents handling
Responsible for maintaining the NOC process Up to-Date (KB articles etc.)

Skills, Knowledge & Expertise

Student of information System /CCNA/AWS practitioner/Architect/ MCSE/ RHCE/ computer science, or any other relevant student who feels he is a computer savvy that with Solid technical knowledge of computers and network.
Superb analytical and problem-solving skills.
Great interpersonal, communication, and collaboration abilities.
Excellent organizational and time management skills.
availability to provide 4-5 weekly shifts
Fluent English skills, written and verbal
Ability to work single handed under pressure
Knowledge of network technologies, scripting skills and monitoring tools, an advantage!
4 semesters remaining
No prior NOC experience is required

About Align Technology
Your growth and well-being:

At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:
Health and well-being programs to keep you thriving in both body and mind.
Employee-exclusive discounts on Invisalign products.
Learning opportunities through online learning resources and support for your individual development plans.
Inclusive, global workplace that fosters collaboration, recognition and belonging.
Country and/or role specific details will be shared with you by your recruiter during the interview process.

Discover Align:

We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.

Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.

We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.

At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.

As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.

Eager to learn how we embrace our global differences and nurture employee well-being?
Explore Align's culture here!

Want to discover more about exocad and Cubicure? Click on their names for additional information.

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Equal Opportunity Statement:

Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.