Customer Retention Specialist

A leading online company which provides bureaucratic services to customers from all over the world, is looking for a retention representative to join our team.
As part of the job you will execute retention strategies to maximize customer lifetime value and reduce churn rates, analyze customer data and behavior to identify trends and opportunities for improvement in retention efforts, identify significant short- and long-term risks and assess the impacts and likelihood of risk occurrence.
What We Offer:
* Attractive bonuses
* Great work environment
* Long-term position
* Convenient location in Ramat Gan, near Savidor Central train station
* Full-time position: Sun-Thu, 9:00-18:00
דרישות התפקיד
* Previous experience in back office work
* Previous experience as a retention/risk representative / similar role
* Excellent written and oral communication skills in English
* Additional languages - an advantage
* Assertiveness