Customer Experience- Maternity Leave Replacement

Gett is on a mission to power global corporate ground transportation.
We have built a product that enables the integration of multiple ground transportation providers on a single platform and that integrates with the back office systems of our corporate clients to provide a seamless travel experience to business travelers, while at the same time increasing transparency and control over ground transportation spend. Gett serves over a quarter of Fortune 500 companies.

Gett Together is Gett’s commute Saas and operational service.
As one of Gett’s Ventures, Gett Together leverages Gett’s Saas and operational expertise to enter new market segments and provide the best commute platform for the top enterprises in Israel and the world.

?Core mission:
To provide high-quality customer support to Gett Together clients by effectively resolving inquiries, addressing concerns, and ensuring a smooth and positive customer experience.

This is replacement position for 6-8 months.

?Responsibilities:
- Engage with business customers to understand their needs, resolve inquiries, and deliver an outstanding customer experience via email, phone, and Zoom meetings.
- Examining and verifying pricing details to ensure accuracy.
- Providing ongoing support, Managing and resolving customer complaints professionally and efficiently.
- Collaborate with various departments within the company to address customer needs and streamline processes.
- Responding and ongoing management of the drivers who provide service.
- Shift operation with several systems at the same time
- Operating our SAAS platforms
- Real-time problem solving
- Update reports
דרישות התפקיד
- Proven experience in customer service, preferably in a B2B environment- Must.
- Quick learner with the ability to adapt to new tools and processes.
- Capable of thriving in a fast-paced, high-pressure environment.
- Strong service orientation and problem-solving skills.
- Excellent written and verbal communication skills in both Hebrew and English.
- Proficiency in computer applications (An advantage - Experience working with CRM systems, Salesforce, SAP)
- Good knowledge of Excel (SUM ,COUNT ,VLOOKUP, Pivot)
- Dealing with stressful situations and multitasking
- Control of office systems
- Creative thinking outside the box regarding ongoing operation situations
- Proficiency in maps, route planning, and understanding traffic routes, and their planning- an advantage