Cyber Security Tech Support

ESET comsecure is hiring: Cyber Security Tech Support
We are looking for someone creative and independent, capable of solving sensitive situations, with high learning ability and knows how to be part of a team.
We look for people who work hard but want to enjoy and have fun as well.

What will be your responsibilities?
• Technical support for the customer service center
• Support customers in implementing and/or troubleshooting ESET products and, handling malware, and providing cybersecurity consulting.
• Investigating issues by analyzing logs
• Remote support via phone & email
• Writing technical guides to assist customers

Full time position 9-18, Holon
דרישות התפקיד
• Bachelor's degree in a relevant field or a graduate of Cybersecurity course or IDF computing unit - required
• At least one year of experience in technical support – required
• High self-learning ability, problem solving and critical thinking
• Excellent English communication
• Experience with virtualization technologies - an advantage
• Familiarity with cybersecurity and antivirus products – an advantage