IT Device Manager & Support Specialist

T Device Manager & Support Specialist
Position objectives:
Manage and oversee the school-owned fleet of iPads, MacBooks, and Chromebooks, while providing frontline technical support for hardware and software issues to faculty, staff, students, and parents.
Working Hours: Monday - Thursday 7:30 - 4:30, Friday 7:30 - 3:00.

Responsibilities:
Provide technical assistance to faculty, staff and students on classroom related technologies including laptops, iPads, printers, Apple TVs, projectors, SMARTboards, and Smart TVs.
Respond to help requests via online ticketing system, telephone calls, and emails in a timely manner. Document help desk resolutions and follow up with users to ensure resolution is satisfactory
Manage the complete lifecycle of devices, including procurement, deployment, maintenance, upgrades, and decommissioning, ensuring alignment with school needs and sustainability practices.
Troubleshoot and repair hardware/software issues, manage repair workflows, perform installations, updates, and configurations, and oversee upgrades and replacements.
Administer JAMF and Google Admin for Mac and Chromebook device deployment and system configurations; align settings with school requirements.
Automate device management and maintenance using scripting languages (bash, PowerShell, Python, JavaScript).
Develop custom imaging, backup, and recovery solutions.
Maintain and evaluate inventory using FreshService & Destiny; ensure equipment meets school demands.
Organize and maintain storage areas.
Coordinate with external vendors for technology procurement and support contracts.
Set up and maintain technology for school-wide events, standardized testing, and online exams.
Manage video recording requests including camera setup and digital distribution.
Other duties as assigned by the Technology Director.
דרישות התפקיד
Appropriate degree or equivalent experience.
Excellent oral and written communication skills in English, including listening and feedback capabilities.
Extensive experience with Mobile device management systems (preferably Jamf Pro).
Experience supporting OS X and iOS devices.
Experience using scripting languages (bash, PowerShell, Python, JavaScript)
Highly proactive in identifying potential technical issues and areas for improvement, implementing solutions to enhance efficiency and minimize disruptions.
Excellent interpersonal skills, with a high level of commitment to providing excellent customer service with all members of the community and their varying technology proficiencies.
Ability to multitask, prioritize and follow-through effectively.
Excellent organizational skills to manage with high attention to detail, accuracy, and protocol.
The ability to recognize, analyze, and effectively solve problems in a timely and systematic manner.
A self-motivated learner with the ability to quickly adapt to and master new systems and platforms
Experience with the following is preferred:
Apple certification and/or JAMF certification
Experience in education and/or a not-for-profit environment
Experience supporting Google Workspace and education focused applications
CCNA or equivalent knowledge