Help Desk and System Administration Specialist

Responsibilities:
1. Help Desk Support:
o Provide first-level support (frontal, telephone, and remote) for laptops, desktops, hardware, operating systems, and conferencing equipment.
o Manage the company’s ticketing system, ensuring timely resolution of issues.
o Conduct on-call support as required.
o Install and repurpose workstations and laptops, including physical setup and cable management.
o Support users across multiple OS platforms (macOS, Windows, Linux).
o Troubleshoot and resolve issues related to printers, scanners, workstations, and telephony.
2. System Administration:
o Manage and maintain Forti firewalls, Meraki switches, and access points.
o Administer and support Dell servers and storage systems.
o Administer Windows/Linux servers, VMware-based virtual machines, and system patching.
o Handle Microsoft Active Directory, Azure AD, and Office 365 administration.
o Configure and maintain endpoint protection software (EDR/XDR).
o Conduct basic networking tasks, including cabling, VLANs, and routing.
3. General IT Management:
o Maintain an inventory of IT office equipment.
o Support conference room systems (cameras, microphones, ZOOM/Skype).
o Research and propose solutions for emerging IT challenges.
o Document procedures and updates for knowledge-sharing within the IT team
דרישות התפקיד
1. Professional Experience:
o 3+ years in a combined Help Desk and System Administration role.
o Experience supporting Windows, Linux, and macOS environments.
o Hands-on experience with VMware and network equipment (Fortinet and Meraki preferred).
2. Certifications:
o MCSA/CCNA or equivalent certifications (advantageous).
o Certifications in Fortinet or VMware (preferred).
3. Technical Skills:
o Familiarity with Active Directory and Azure AD administration.
o Basic scripting knowledge (bash, PowerShell, or VBScript).
o Proficiency in managing Microsoft 365 environments.
o Experience in hardware troubleshooting and replacement.
4. Soft Skills:
o Positive, self-motivated attitude with a strong service orientation.
o Excellent organizational skills and ability to manage multiple tasks.
o A collaborative team player with strong problem-solving aptitude.
o High-level English communication skills (written and verbal).
Desired:
• Experience with IT security practices.
• Exposure to IT projects beyond Help Desk responsibilities.
• Ability to work independently while aligning with team objectives.