Knowledge & Enablement Manager

Description:

BioCatch is the leader in Behavioral Biometrics, a technology that leverages machine learning to analyze an online user’s physical and cognitive digital behavior to protect individuals online. BioCatch’s mission is to unlock the power of behavior and deliver actionable insights to create a digital world where identity, trust, and ease coexist.Today, 32 of the world's largest 100 banks and 210 total financial institutions rely on BioCatch Connect™ to combat fraud, facilitate digital transformation, and grow customer relationships.. BioCatch’s Client Innovation Board, an industry-led initiative including American Express, Barclays, Citi Ventures, and National Australia Bank, helps BioCatch to identify creative and cutting-edge ways to leverage the unique attributes of behavior for fraud prevention. With over a decade of analyzing data, more than 80 registered patents, and unparalleled experience, BioCatch continues to innovate to solve tomorrow’s problems. For more information, please visit www.biocatch.com.

We are seeking a Knowledge and Enablement Manager responsible for shaping, managing, and continually improving BioCatch’s knowledge and learning ecosystem, both internally (employees) and externally (customer-facing). This includes maintaining and evolving our knowledge management infrastructure, driving adoption of the BioCatch Academy (our learning platform), and ensuring content across all channels - knowledge base, documentation, courses, and learning assets - is accurate, engaging, and impactful.

This role requires a combination of strategic thinking, operational rigor, and creative enablement skills. You’ll work cross-functionally with subject matter experts (SMEs) from Product, Customer Success, Sales, Marketing, and R&D to capture, structure, and disseminate institutional knowledge. While you won’t directly manage people, you’ll influence and orchestrate contributions across the organization.

Key Responsibilities:

Knowledge Management

• Own and evolve the company-wide knowledge management strategy and framework.
• Drive adoption of knowledge tools and platforms, ensuring accessibility and usability for all stakeholders.
• Curate, structure, and maintain up-to-date documentation, FAQs, and internal knowledge bases.
• Implement best practices for content governance, taxonomy, and version control.
• Act as the central point of contact for all knowledge-related processes and initiatives.

Learning & Enablement

• Design, build, and maintain high-quality learning content within the BioCatch Academy.
• Translate complex technical and business concepts into clear, engaging learning experiences.
• Develop training paths, onboarding programs, and microlearning content for employees and customers.
• Collaborate with SMEs to convert their expertise into structured, scalable learning materials.
• Measure learning impact and engagement through analytics, surveys, and continuous feedback loops.

Cross-functional Collaboration

• Partner with Product, Marketing, and Customer Success to align learning and documentation with company goals.
• Establish content contribution processes and provide coaching to internal contributors.
• Ensure consistency of tone, branding, and messaging across all knowledge and enablement materials.
• Serve as a connector and champion for knowledge-sharing culture across the organization.

Annual base salary range for the US - $90,000-100,000

Required:

• Proven experience in knowledge management, learning and development, sales/product enablement, or related fields.
• 3+ years of experience managing or implementing knowledge bases, learning platforms (KMS/LMS/LXP), or documentation systems.
• Experience in a SaaS or cybersecurity company, ideally in the anti-fraud/financial crimes detection industry.
• Strong content creation and instructional design skills.
• Excellent communication and collaboration abilities; adept at influencing without authority.
• Experience working with cross-functional, global teams in hybrid or remote environments.
• Strong organizational skills and attention to detail.
• Native or fluent English proficiency
• Location: USA (East/Central - remotely), or Israel (hybrid)

Preferred:

• Familiarity with KMS/LMS tools such as Confluence, Jira, SharePoint, Salesforce, Docebo and others.
• Experience with e-learning authoring tools (e.g., EasyGenerator, Articulate360, Rise, or similar).
• Understanding of adult learning principles and instructional design methodologies (ADDIE, SAM, etc.).
• Passion for driving continuous learning and knowledge-sharing cultures.
• A bachelor’s degree in a related field.