Technical Support Engineer- Tier 2 - JI109678-3.12

Our company is a global leader of cyber security and application delivery solutions for physical, cloud, and software-defined data centers.
We are seeking qualified Tier 2 technical support professionals to expand its TAC team. Our products supported by the TAC team include ADC (Application Delivery Controllers), Web Application Firewall (WAF), and IPS (Intrusion Prevention System) products. In addition to possessing deep technical knowledge, a TAC Engineer interacts extensively with customers and partners in the highest professional manner.
דרישות התפקיד
Minimum of 4 years of experience in full-time product support for an international hi-tech company
Excellent customer service skills
Excellent analytical thinking and problem-solving skills
Strong oral (phone) and written (e-mail) communication skills in English
Expert level knowledge and hands-on experience with Layer 2/Layer 3 Switching/Routing, TCP/IP, IPv4, Layer 4/Layer 7 switching, firewalls, IDS/IPS, VPN, security consulting, SSL, IPsec
In-depth understanding of protocol and network analyzers
A clear understanding of the software development process and lifecycle, including the role of customer support and sustaining product engineering in that process
Proven track record of working with an enterprise and carrier-class customer base
Experience with Perl Scripting
Experience with penetration testing techniques and tools