Collection Manager

About Atera

Atera is inventing a new way of managing IT end-to-end for IT professionals and teams worldwide.

By creating an AI-powered IT platform, Atera's all-in-one Remote Monitoring and Management (RMM) Helpdesk, Ticketing, and Reporting solution helps more than 23,000 IT pros achieve 10X operational efficiency, cut down time-to-resolution, and deliver better outcomes faster. Located in the heart of Tel Aviv, our team of passionate, like-minded individuals is driven by a shared mission to unleash everyone's potential and constantly innovate. We create an open, transparent, and supportive environment that gives our teams the autonomy, resources, and freedom to thrive.

As we continue to experience rapid growth and global expansion, we are seeking a dynamic and experienced Collections Manager to join our team and lead our collection operations to support our rapid growth and global expansion. The ideal candidate will have a proven track record of successfully managing global collections, extensive experience in collections, and a strong background in developing and implementing collections processes and policies. They should be adept at working with cross-functional teams, including legal, revenue operations, accounting, and FP&A, to ensure seamless coordination and alignment across departments.

Key Responsibilities:

Manage the accounts receivable process globally, including invoicing, payment processing, and credit management.
Oversee the collections team, providing leadership, guidance, and support to ensure effective and efficient collection efforts.
Analyze customer accounts and aging reports to identify delinquent accounts and take appropriate actions to resolve outstanding balances.
Maintain positive relationships with customers while effectively enforcing payment terms and credit policies.
Develop and implement collection strategies and processes to optimize cash flow, with a focus on achieving key performance indicators (KPIs) and targets.
Collaborate cross-functionally with sales, finance, customer success, and other teams to address customer issues and improve collections processes.
Prepare regular reports and analysis on collection performance, trends, and forecasts for senior management.
Develop, implement and monitor key performance indicators (KPIs) to measure collections team performance.
Develop accurate and reliable collections forecasts.
Identify opportunities to automate collections processes and drive continuous improvement initiatives.

Requirements:

Bachelor's degree in finance, accounting, business administration, or related field.
5+ years of experience in collections in a global Tech company.
Fluent in english (written and spoken) - A Must!
Proven track record of successfully managing collections operations and achieving KPIs and targets.
Strong understanding of credit and collections principles, including credit risk assessment, billing processes, and payment terms.
Excellent communication, negotiation, and interpersonal skills, with the ability to interact effectively with customers and internal stakeholders.
Analytical mindset with the ability to analyze financial data, identify trends, and develop actionable insights.
Team leadership experience, with the ability to motivate and mentor a team of collection specialists.
Experience in collaborating/creating and managing collection forecasts.
Knowledge of automation tools and process improvement methodologies.
Advantageous: Experience in SaaS company, fluency in additional languages (Spanish), and experience working with NetSuite, Salesforce.
Experience with SaaS billing systems and subscription-based models is highly desirable.