Tech Ops Team Lead

A software development company in Tel Aviv with a unique AI defense product is looking for an experienced and motivated Tech Ops Team Leader to lead and oversee dynamic and challenging operations that provide critical technical support to customers.

The Tech Ops Manager will be responsible for managing the lifecycle of deployed systems, including hardware, software, and networking components. This role ensures smooth operations, continuous improvement, and fosters collaboration across various teams to align with business goals.

Responsibilities:

- Leadership and Team Management: Lead, mentor, and manage a team of TechOps specialists. Cultivate a culture of excellence, collaboration, and continuous learning.

- Systems Monitoring: Oversee the monitoring of systems to ensure optimal performance and early detection of potential issues. Implement strategies for collecting performance data, setting up alerts, and analyzing system logs to identify and resolve root causes.

- Process Automation: Drive the automation of operational tasks to improve efficiency and reduce error rates. Manage automation efforts related to software deployments, system updates, backups, and performance monitoring.

- Technical Support Oversight: Ensure that high-quality technical support is provided to customers worldwide. Act as an escalation point for complex technical issues and guide the team in troubleshooting.

- Collaboration: Collaborate with development, DevOps, QA, and product management teams to align systems management with business objectives. Support cross-functional teams and provide technical expertise for resolving challenges.

- Deployment Management: Oversee the smooth execution of software deployments and ensure they are completed within the set timelines.

- Customer Interaction: Maintain a customer-centric approach, ensuring high levels of satisfaction and timely issue resolution.

- Strategy and Process Improvement: Develop and implement strategies for continuous process improvements and team development.

Requirements:

- Experience: At least 3 years in a management or leadership role, with 5+ years of relevant experience in positions such as integrator, NOC engineer, network engineer, IT, or TechOps leadership.

- Technical Expertise: Strong understanding of technologies, operating systems, networking, and systems management.

- Linux Proficiency: In-depth knowledge of Linux systems and proficiency in command-line interface (CLI) commands.

- Communication Skills: Excellent written and verbal English communication.

- Leadership Abilities: Proven experience in leadership and team management.

- Problem Solving: Strong diagnostic and problem-solving skills, including remote troubleshooting capabilities.

- Customer Orientation: Ability to drive client satisfaction and maintain high standards of service.

- Independence: Self-motivated with the ability to work independently and manage multiple priorities.

Advantages:

- Network Infrastructure Experience: Familiarity with deploying, managing, and troubleshooting network infrastructure.

- Server Hardware Knowledge: Experience with server hardware configurations and maintenance.

- Maritime/Defense Background: Experience in the maritime, navy, or intelligence sectors.

- Automation Tools: Familiarity with automation tools such as Ansible.

Job Types: Full-time, Permanent