Delivery & Field Implementation

Application Engineer (Delivery & Field Implementation)

Location: Haifa (Hybrid) | Travel Required
About the Company
We are building next-generation logistics technology powered by computer vision and edge computing. Our solutions combine industrial-grade hardware, intelligent software pipelines, and real-world deployments that transform how warehouses and operational sites function.

The Role
We are looking for a hands-on, process-driven Application Engineer to lead on-site system implementations and customer onboarding across global customer locations.

This is a highly impactful, customer-facing role at the intersection of technology, operations, and delivery. You will ensure installations are performed correctly, customers are trained and confident, and deployments run smoothly from setup to go-live. You’ll also bring critical field insights back to Product, R&D, and Delivery teams to continuously improve the system.

Key Responsibilities
Execute and supervise on-site hardware installations (including work with third-party installers)
Set up, configure, and validate industrial Linux-based computers and camera systems
Lead customer training sessions, onboarding, and product demonstrations
Troubleshoot hardware and system installation issues in the field
Perform basic networking setup (IP configuration, connectivity validation, cabling)
Manage customer communication and expectations during deployments
Follow structured implementation checklists and delivery processes
Identify and escalate risks or issues that could impact system go-live
Collect and report structured product and operational feedback from the field
Produce clear deployment documentation and implementation summaries
דרישות התפקיד:
What We’re Looking For?
2+ years of experience in field engineering, on-site implementation, or customer-facing technical roles
Hands-on experience with installation tools and physical system setup
Practical knowledge of networking fundamentals (RJ45 cabling, switches, routers, connectivity troubleshooting)
Strong customer-facing communication skills
Highly process-oriented with attention to quality and consistency
Ability to work independently in customer environments
Strong troubleshooting and system validation capabilities
Clear written documentation and reporting skills
Fluent English
Willingness and ability to travel internationally

Nice to Have
Experience in warehouse, logistics, or industrial environments
Familiarity with Linux systems, cameras, or edge devices
Experience working with external contractors or installers
Additional languages (Hebrew / Spanish)

Why Join Us?
This role is central to customer success. By delivering reliable installations and effective onboarding, you ensure customers adopt the system quickly, operate it with confidence, and achieve long-term operational value. If you enjoy combining technical problem-solving, field work, and customer interaction — this role is for you.