Strategic Account Manager

Applause empowers leading brands to deliver flawless digital experiences for their customers on any device, in every location. The company’s testing, feedback and research solutions enable businesses to delight customers, drive topline revenue and innovate faster.

Applause ensures digital quality for websites, mobile apps, IoT products and in-store interactions in a way no other approach can – via its technology platform and managed global community of over one million on-demand digital experience experts. Only real people on real devices in real locations can provide the real issues and feedback that brands need to deliver great digital customer experiences. Thousands of companies of every size rely on Applause to dramatically decrease the time and cost of delivering great digital experiences for their customers.

We are looking for a Strategic Account Manager (m/f/x) for driving revenue growth by building and managing strategic accounts, long-term client relationships, and developing key business relationships. The role requires a focus on new business development, in addition to, up-selling and cross-selling to existing clients and securing contract renewals with a focus on the Hi Tech industry. This will be achieved through solution selling, account planning, identifying high-quality clients, qualifying and developing assigned accounts while understanding the client business environment, educating clients on Applause's product offerings, and identifying ways the company can assist clients in solving its application development testing challenges.

Primary Responsibilities:

Develop and execute sales plans and coordinate sales efforts to achieve new customer revenue and existing customer up-sell revenue targets.

Meet or exceed defined sales quota through strategic account planning, networking and use of company resources.

Account Management – Build client relationships: maximize Applause’s revenue and profitability potential by up-selling to existing clients, driving renewal revenue and ensuring client satisfaction;

Participate in kickoff meetings, major milestone meetings, and follow-up meetings with C'level and decision makers.

Sales Leadership – Strategic sales approach, create value for clients and add to the company’s capabilities and reputation;

Maintain a thorough understanding of Applause’s product offerings and tailoring its presentation to meet the needs of different types of organizations.

Assist enterprise clients in developing the business case and value proposition for proposed solutions when necessary

Collaborate with Client Services Team and Executive Leadership Team in executing the company’s sales process including proposal development.

Track and maintain all prospect and client activity in Salesforce.com.

Your experience and skills:

BA/BS Degree or equivalent business experience.

4+years of Professional services, Managed services or solution sales experience in Hi Tech industry.

Proven track record of successful customer engagements across a spectrum of enterprise-class verticals.

Demonstrated success selling to strategic accounts.

A strong foundation for strategic and tactical selling of a solution sale.

Excellent presentation and negotiation skills.

Motivated to advance growth in an entrepreneurial, rapidly growing company environment.

Why Applause?

International team full of passionate and talented people

Opportunity to grow and contribute to the success of a global company working with the biggest, widely recognized brands

Variety of learning and development opportunities

Remote-friendly: work-from-home or our office in Herzliya

Culture of teamwork and transparency

Three times on the Forbes List of Most promising companies

Applause is an international company that, like our crowd, embraces diverse backgrounds, perspectives, and abilities. Our employees bring their true self to Applause. Do you want to be involved in the expansion of an international company and work for one of the fastest growing tech firms? If so, then this position at Applause is perfect for you!

Applause is a place where everyone belongs and where we believe everyone deserves the exceptional. Since our founding, we have continued to celebrate diversity and are committed to creating an inclusive environment. We have a global workforce that, like our crowd, embraces diverse backgrounds, perspectives, and abilities. Our employees bring their true self to Applause. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you are qualified to perform the essential functions of this job, but believe you require a reasonable accommodation to do so, please click here to complete an accommodation request. Please note Applause will only review requests for applications that have been submitted. We will review your qualifications and follow up with you regarding your request if your qualifications meet our current needs.

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