Business Applications Manager

Atera is inventing a new way of managing IT end-to-end for IT professionals and teams worldwide. By creating an AI-powered IT platform, Atera's all-in-one Remote Monitoring and Management (RMM) Helpdesk, Ticketing, and Reporting solution helps more than 23,000 IT pros achieve 10X operational efficiency, cut down time-to-resolution, and deliver better outcomes faster. Located in the heart of Tel Aviv, our team of passionate, like-minded individuals is driven by a shared mission to unleash everyone's potential and constantly innovate. We create an open, transparent, and supportive environment that gives our teams the autonomy, resources, and freedom to thrive.

Atera is looking for a skilled and proactive Business Applications Manager to join our business applications team. You will be working with our Revenue, Marketing and Support departments. One of your main roles would be to lead and optimize our Tech Support systems and workflows. You’ll work closely with our business stakeholders, Ops and data teams to deliver seamless experiences for both internal teams and Atera customers.

This is a unique opportunity to join a fast-growing SaaS B2B company and make a significant impact on our business flows as well as how we engage with our customers and prospects.

Responsibilities

Act as the Business Applications partner for Atera’s GTM and Tech Support teams, understanding their needs and translating them into scalable system solutions.
Own and optimize Atera’s support systems including Salesforce, Zendesk, Gong, Chilipiper, ZoomInfo, HubSpot and integrations with internal tools and external platforms
Lead end-to-end system projects, from requirements gathering and process design to configuration, automation, testing, and enablement
Manage the integration of a variety of tools and systems, ensuring data flows and customer journeys are seamless and measurable
Create and maintain dashboards and reports that monitor team performance, customer satisfaction, and support trends
Troubleshoot system issues, support user requests, and ensure data integrity across platforms, including Support, Sales, Finance, RevOps, Product, HR, etc
Drive AI adoption across the company, including implementing AI workflows and enabling teams to use them effectively.

Requirements:

Requirements:

3+ years of hands-on experience managing Salesforce - a must
Strong experience with Salesforce configuration (custom objects, flows, validation rules, reports/dashboards, APEX, etc.)
Experience with Tech Support systems such as Zendesk, Salesforce Service Cloud, or ServiceNow - a big advantage
Proven experience in system configuration, automation, and integrations (custom triggers, webhooks, APIs, etc.)
Familiarity with integration (Workato, n8n, Zapier, Make) and API integrations - Must
Experience in a B2B SaaS company - an advantage
Analytical mindset and ability to translate business needs into scalable technical solutions.
Excellent project management, communication, and documentation skills
Ability to work independently, manage multiple priorities, and collaborate cross-functionally
Experience with AI technologies and business process optimization - an advantage.