Personal Assistant to the CEO

Empathy is transforming the way families navigate life’s most difficult times - from the loss of a loved one to other major life transitions. By combining technology with compassionate human care, we bring clarity, comfort, and peace of mind when it matters most.

We partner with leading employers, insurers, and financial institutions to deliver meaningful, human-centric support at scale. Today, Empathy supports over 45 million people across North America.

Backed by top-tier investors including General Catalyst, Index Ventures, Adams Street, Aleph and Entreé Capital. we’ve raised over $160 million to date, including a $72 million Series C, to expand our impact and scale our mission worldwide.

About the Team

The Office of the CEO, serves as a central force behind the company’s day-to-day success. We oversee a broad range of responsibilities that keep the business running smoothly, while partnering closely across teams to drive alignment, efficiency, and execution. We are a highly trusted, versatile team involved in many of the moments that matter most — helping turn priorities into action and ensuring Empathy operates at its best.

Requirements:

What we're looking for

We are looking for a versatile and highly organized Executive or Personal Assistant to provide tailored administrative support to our CEO.

A minimum of two years of experience as a Personal or Executive Assistant.
Proficiency in English, both spoken and written.
In-depth familiarity with office management systems, such as Google Workspace.
In-depth familiarity with Google Workspace (formerly G Suite) – including Gmail, Docs, Sheets, and more.
Strong analytical and problem-solving skills to address issues proactively and find effective solutions independently.
Strong attention to detail and highly developed organizational skills.
Exceptional multitasking abilities and adeptness at prioritizing daily workloads.
Excellent communication skills, encompassing both written and verbal, along with strong interpersonal capabilities.
Ability to work in a dynamic environment, while being flexible and available to attend required tasks after working hours when needed.
Demonstrates discretion and maintains a high level of confidentiality.

In this role you will:

Take full ownership of our CEO calendar including scheduling of meetings with participants around the globe.
Prepare and meticulously organize essential documentation required for meetings.
Compose confidential and sensitive correspondences, reports, and other communications.
Plan travel & book flights - plan and coordinate travel arrangements, including booking international flights and accommodation.
Preparation and submission of expense reports as well as purchase requests.
Collaborate with global stakeholders - there is flexible availability aligned with US working hours.
Assist with project-related tasks as needed, collaborating with cross-functional teams to meet deadlines and objectives.
Supervise and coordinate special events.