Client Technical Expert

NSO Group provides vetted government agencies with cutting-edge technological solutions designed to prevent and investigate terrorism and crime. We are constantly exploring new technologies to address the next challenge in this dynamic, ever-changing market. Want to join us in making a difference (and have a lot of fun along the way)? Apply now

*As a Client Technical Expert you will:*

* Provide our clients support and technical solutions, both remotely and at the client sites abroad
* Track open support tickets and ensure they are handled until resolution
* Analyze and resolve operational and technical issues raised by the client
* Perform production system and infrastructure upgrades

*If you have:*

* At least 2 years of experience in technical customer service (remote and face to face)
* Experience in Windows and Linux operation systems
* Experience in virtualization technologies (VMware, Hyper-V)
* Experience in analyzing and monitoring TCP\\IP networks
* Experience in network monitoring platforms
* High proficiency in English – written and verbal communication

*It would be great if you also have:*

* Additional languages: fluent in Spanish
* Experience working with CRM systems

*Join NSO Group and make a difference!*

Job Type: Full-time