B2B Operations Representative - Hindi Speaker

Job Description:

At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we're not just here to move money— we're here to move our global customers forward.
We're looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that's you and you're ready to do the most meaningful work of your career—we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders.
The team in Israel pushes forward and aims for the stars, an energy that has defined us since our early startup days. We hire talents who are passionate about building meaningful products and making a real impact on people’s lives. We invest in promoting their career by providing opportunities, challenges, and a great flexible work environment.

About The Role:

As a B2B Operation Representative at Remitly, you will Manage and accompany the operation process.

Responsibilities:

Joining the field team for activities

Achieving monthly operation targets - convert cardholders to money remittances.

Making calls to existing customers to maximize potential

Interact with customers & coordinate meetings

Multitask between different communication channels

Provide answers by identifying problems, researching, and guiding the customer through the correct steps

Improve customer experience, encourage organic growth & creating engagement

Requirements:

Excellent written and verbal communication skills in Hindi & English – Mandatory.

Excellent communication between customer & department

Flexibility in working hours is required.

Proficient in all MS Office products

Experience in the Payments and Banking industry - Advantage

Ability to work independently and under pressure

Enjoy working as part of a team

A significant level of trust and diplomacy is required, in addition to normal courtesy and tact

Proven track record in outbound converting calls

** This is a temporary position - maternity leave for 9 months.

Our Connected Work Culture: Driving Innovation, Together

At Remitly, we believe that true innovation sparks when we come together. Our Connected Work Culture fosters dynamic in-person collaboration, where ideas ignite and challenging problems find solutions faster. For corporate team members, we have an in-office expectation of at least 50% of the time monthly, typically achieved by coming in three days a week. This creates a consistent, meaningful overlap that supports team norms and business needs. Managers also have the flexibility to set higher expectations based on their team's specific needs. These intentional in-office moments are vital for deepening relationships, fueling creativity, and ensuring your impact is felt where it matters most.

Remitly is an E-Verify Employer

At Remitly, we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates, in full compliance with applicable laws and regulations.

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Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.