Company Description

Wix makes it possible for anyone to succeed online. Since 2006, we’ve grown to around 5,500 employees in 22 countries, launched over 40 products, and serve over 243 million users and their visitors worldwide. At Wix, we push you to innovate, evolve in non-traditional ways, and collaborate. We operate in small teams that work closely together at a high level.

Although we’re already industry leaders in web creation and business, our work is nowhere near done. Our goal is to become the main engine of the Internet so we can create a more open web for all.

Job Description

As a Customer Support Specialist, you’ll:

Maximize the product value for our merchants and drive customer growth
Own and manage client issues, always sharing feedback internally with our Product and R&D teams
Help to create and maintain Rise.ai’s public Help Center
Collaborate with our Enterprise Account Management team and other cross-functional teams
Play an important role in maintaining a working team atmosphere in the office as well as with our global team members

Qualifications

eCommerce background or experience with eCommerce brands – a big plus!
You have a strong affinity for Information Technology or Information Systems
You speak English fluently, and can explain complex concepts clearly and concisely when writing and speaking - this is a must
You have exceptional interpersonal skills
You’re a problem-solver, independent, and agile
You’re very familiar with SaaS company work processes
Experience in customer support, preferably in a SaaS company, and back-office platforms - a big advantage

Additional Information

Rise.ai is a leading eCommerce store credit and gift card solution that powers direct-to-consumer brands such as Skims, Allbirds, Fenty Beauty, Universal Music Studios, and Kroger. Our platform is designed to manage and optimize all store credit activities with a streamlined digital wallet to manage gift cards, rewards, loyalty programs, refunds, cashback, and compensations, that help boost our merchants' customer retention, sales, and repeat purchase rates.