Customer Support, Israel

Job Description

TBO.COM - an international award-winning travel tech organization is looking for a top talented Operation FIT specialist in the Travel Industry to join our global team.

* Please apply only if you're fluent in both Hebrew and English

Job Responsibilities:

Operational handling of online reservations for Hotels, Flights, Car rental, Transfers, etc.,
Coordinate offline requests with internal departments.
Handling bookings/cases with last-minute and on-spot challenges to solve problems.
Receiving incoming calls helping travel agents using the platform and managing reservations with special requests
Negotiate customer needs with suppliers and individuals, using out-going call to find and agree on best resolutions.
Creative thinking and results-oriented candidate with ability to handle complicated cases while coordinating with multiple stakeholders.
Operating a few online systems at once, providing service to travel agents.
Responsible to solve operational and administration cases/tasks from A-Z

Job Qualifications:

Service oriented persona with high communication skills
Independent, self-motivated, patient, and goal-oriented work style, solving problems.
Can control and lead multiple tasks, activating all resources to efficiently solve cases.
Ability to adapt quickly to new technologies, products/system, and company procedures.
Experience in working in a B2B environment with travel agents and other industry professionals is considered an advantage.

What We Offer

• A dynamic, innovative, and pleasant working environment in Ramat Gan
• Flexible shift-based working hours according to operational needs
• Excellent compensation and benefits package for suitable candidates

Interested? Please send English CVs only.

Job Snapshot
Updated Date
13-05-2026
Job ID
JOB1600
Unit
Buyer Org
Location
Tel Aviv, Tel Aviv, Israel ..+ 1
Contract Type
Employee
Line Of Business
International Business