Senior Risk Analyst

Join WorkizWorkiz is the leading SaaS platform for field service teams, trusted by over 120,000 pros. We help real, hard working people run and grow their businesses, with an end-to-end solution that enables them to schedule jobs, dispatch, invoice, track performance, get paid in the field, plus so much more — all in one place!We’re on a mission to revolutionize our industry by “automating everything but holding the wrench”, providing our users with smart, AI-powered tools that will replace time consuming tasks, generate more revenue, and provide peace of mind, freeing our users to focus on building their small business into an empire.Who you are?You are a problem solver with a passion for analyzing data and identifying customer patterns. You pay attention to details and balance adherence to processes with the flexibility to explore new risks. An eager autodidact, you thrive in a dynamic startup environment, bringing positive energy and enthusiasm to shape the future of Workiz’s risk framework.What you’ll do?Monitor and manage payments, fraud, chargebacks, refunds, and ACH across Workiz products, while setting and removing temporary controls on flagged accounts to minimize exposureCollaborate with customer success, support, finance, and external partners to respond to complex risk events, optimize risk models, and implement best practicesInvestigate risk incidents, implement improvements, and develop new rules and models as products evolveWork with finance and legal teams on loss collections and ensure compliance with regulatory standardsMonitor regulatory and Workiz compliance of our financial services effortsAs a senior, you will mentor and support colleaguesRequirements:What are we looking for?+5 years of experience in risk analysis in banking, payments, credit, or fintech – mustExperience with SQL, Tableau, or similar BI tools, and risk/fraud management systemsCurious, self-starter with strong analytical skills to uncover insights from dataQuick learner, adaptable, and flexible with changing prioritiesWilling to work late evenings and Fridays when neededEnglish proficiency for documentation and global communicationIndependent worker and team player, skilled at implementing cross-company processesThese would also be niceExperience with Stripe or other payment facilitator as a service providersExperience in Financial Services complianceAcademic degree in science/accounting/economics is preferred.Hiring process with usAt Workiz, we aim to complete our hiring processes at lightning speed, keeping the time between when we receive your CV until you (hopefully) sign with us super short, communicative and transparent.Why You’ll Love Being a WorkizerYou’ll actually love the product you work with and the people too:)Excellent benefitsTeam players. Rockstars without the ego. Fast learners that work hard and get S*** doneThere is no such thing as a bad idea40% female %60 maleYou can grow your career in any direction you chooseDiversity isn’t just a buzzwordWe know how to have fun! Join our surf club, ping pong tournaments and other spontaneous activities. Oh, and we throw some killer parties. We build our people up.Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties