Technical Instructor

At D-Fend Solutions, our people are our greatest strength — and technology is our passion. Our team of innovators and subject matter experts, including veterans of elite military intelligence technology units, is transforming the way organizations protect themselves from drone threats.

As the global leader in cyber-takeover counter-drone technology, we design and deliver advanced, software-defined solutions that empower our customers to detect, take control, and safely land unauthorized drones — with precision and reliability.

Every day, we push the boundaries of innovation to meet real-world security challenges across industries and environments. We’re proud of our cutting-edge technology, our global reach, and the impact we make in securing the skies.

We’re seeking passionate professionals who thrive in a fast-paced, creative, and collaborative environment — those who want to be part of the next generation of airspace security innovation.

Join D-Fend Solutions and help make the world a safer place.
Become a D-Fender! Work with the world’s leading cyber-takeover counter-drone technology provider and shape the future of safe airspace.

We're looking for a skilled professional to join our team in a dual capacity as a Technical Instructor and Technical Support Engineer.

This role demands a blend of advanced technical expertise and excellent personal communication skills.

You'll be responsible for creating and delivering impactful technical knowledge to others, while performing troubleshooting and validating our products to meet customer expectations.

As a key customer advocate, you'll play an important role in ensuring the quality of our offerings and becoming a trusted technical advisor to our clients.

Scope:
Develop and deliver product customer courses.
Act as post sale technical Instructor.
Troubleshooting both HW and SW related issues.
Responsible for on-site installation of software and hardware.
Communicating progress of activities with Project Manager and customer
Advise customers regarding the product's proper use and address specific user issues.
Act as service engineer to address tech cases via phone, web-based tools and email.
Required skills & experience:
Mandatory, very good level of English Speak, read, and write.
At least 3 years of experience as a technical instructor
Innovative thinker who is positive, proactive, and readily embraces change.
Comprehensiveness
Proven working experience as technical instructor
Proven managing/working experience in technical customer support organizations.
Ability to work independently and as part of a team.
Ability to be on-call nights and weekends.
Testing, validation, and documentation capabilities
Ability to prioritize workload to ensure successful completion of projects.
Ability to travel.
Required Knowledge:
Understanding of multidisciplinary systems (SW & HW).
Networking & Telecommunications
Familiarity with Linux CLI OS
Familiarity of RF systems.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.