Service Lab Team Leader

Eitan Medical is a fast-growing global medical device company, developing and manufacturing innovative drug delivery and infusion solutions across the continuum of care- from the hospital to the home. We are looking for an excellent Service Lab Team Leader to join the team.

Job Description:

· Oversee daily operations of the service lab, direct manager of lab technicians

· Ensure safety & Compliance in diagnostic & repair process flow

· Collaborate with external departments to attend service KPIs, based on customer’s complaint

· Manage service data in SAP and other information systems

· Responsible for customer relationships and communication for IL customers

· Collaborate with service centers abroad to align information and repair processes

· Manage inventory and ordering supplies and equipment

· Maintain accurate records and documentation

· Analyse data and provide reports to senior management

Direct manager: Director of Production & OPEX

Requirements:

o Education: Practical Engineer/ Technician - Electronics/Mechanics

· Job skills:

o Fast technical learning and ability to multitask in a range of disciplines

o Highly service awareness

o Highly managing skills

o Previous experience in a service lab - advantage

· Computer skills: Proficient with Microsoft Office suite & SAP

· Language skills: Good oral and written communication skills in English

· Personality: Independent and self-driven