Help Desk & IT Administrator

Mize is a Fintech-travel start-up that uses high-end technology to solve some of the huge challenges of the evolving travel industry and provide real financial value to our network of clients, including more than 200 international clients generating $16 Billion in sales annually. Our headquarters are in Tel Aviv, and we have offices in Argentina, Spain, UK, US, and India.

As an IT Administrator at Mize, you will play a crucial role in ensuring the reliability, security, and scalability of our global IT environment. You will manage our cloud identity and collaboration platforms, including Google Workspace (GWS) and Microsoft Entra ID, as well as endpoints and cloud security solutions, while supporting end users across the organization. Acting as a key enabler of day-to-day operations, you’ll combine hands-on technical expertise with a proactive, service-oriented mindset—driving system performance, safeguarding company assets, and delivering seamless support in a fast-paced, high-growth environment.

Responsibilities:

User Support

Provide technical support for hardware, software, and network issues
Troubleshoot and resolve incidents
Support onboarding and offboarding processes 'from scratch'

Cloud & Identity Management

Administer and maintain Google Workspace and Microsoft Entra ID (Azure AD) environments
Manage user accounts, permissions, groups, and access controls
Configure and enforce security policies, MFA, and conditional access

IT Infrastructure & Systems

Oversee ongoing maintenance and optimization of IT systems and services
Implement and manage IT management tools
Manage firewalls, internet connectivity, and network performance
Monitor system health and proactively address issues

Endpoint & Security Management

Deploy, configure, and maintain endpoint protection tools (e.g., CrowdStrike)
Administer IT management platforms (e.g., ManageEngine)
Ensure compliance with security standards and best practices

Device Management

Install, configure, and maintain laptops and workstations
Handle imaging, software deployment, and updates
Track and manage IT asset inventory

Requirements:

2+ Years of proven experience as a Help Desk & IT Administrator or similar role

Hands-on experience with Google Workspace and Microsoft Entra ID

Knowledge of networking fundamentals, firewalls, and internet infrastructure

Experience with endpoint security solutions (e.g., CrowdStrike)

Familiarity with IT management tools

Experience with laptop setup and lifecycle management

Strong troubleshooting and problem-solving skills

High communication skills and a service-oriented mindset