Team Leader, Solutions & Innovation Team REF450F

Key Responsibilities
Lead, mentor, and grow the Solutions & Innovation Team - IT escalation specialists, including setting priorities, goals, and individual development plans.
Provide technological leadership across the global Support organization - Help Desk, Field Tech & Deployment, and Application HelpDesk, including setting standards and best practices.
Maintain strong working knowledge of identity (Microsoft Entra ID), endpoint management (Intune, Kandji), and VDI (vSphere) platforms to guide the team and support the wider Support organization (hands-on MDM administration is not a core part of this role).
Drive AI adoption across the Support organization, leading your AI builders to identify, design, and integrate AI-powered tools and automations that speed up ticket resolution, improve response quality, and reduce manual work.
Build and maintain automation frameworks using PowerShell, Microsoft Power Platform, Graph API, Azure Automation, and other modern technologies.
Design a

דרישות:

3+ years of experience in Enterprise IT, Global Support, Modern Workplace, or related technology roles.
Prior experience leading, mentoring, or managing a team is a strong advantage.
Working knowledge of Microsoft Entra ID (Azure AD) as an identity provider, including Conditional Access, SSO, and MFA.
Working knowledge of endpoint management platforms - macOS via Kandji, Windows via Microsoft Intune. Hands-on MDM administration is not a core part of this role, but solid background knowledge is required.
Familiarity with VDI environments, particularly VMware vSphere.
Strong automation and scripting capabilities using PowerShell, Microsoft Graph API, Power Platform, Azure Automation, or similar technologies.
Experience leading or implementing AI integrations, Copilot technologies, AI-driven automation, or enterprise productivity platforms.
Experience designing and rolling out new support processes and onboarding flows.
Strong focus on user experience, with the ability to transl