Staff AI Support Engineer (AgentiX Support - Cortex)

Required Staff AI Support Engineer (AgentiX Support - Cortex)
Your Career
Are you an AI Analyst ready to translate raw model output into a reliable, high-quality production system? Do you excel at the craft of Prompt Engineering and thrive on the challenge of ensuring Generative AI output meets rigorous quality standards in mission-critical applications?
Join our R&D Operations Team. You will be the AI analyst responsible for the end-to-end quality, performance, and operational tuning of our Generative AI-driven support system (Co-Pilot). Your mission is to actively shape the model's intelligence, govern the data it uses, and implement the mechanisms that guarantee its accuracy, directly accelerating our customer support engineering velocity.
Your Impact:
Support & Customer Advocacy: Champion the Support Journey in Engineering. Develop in-product support instructions that reflect and address real incoming cases, enhancing the quality and effectiveness of AI feature solutions.
Model Qu

דרישות:

Your Experience & Qualifications:
Cybersecurity & Cloud Domain Expertise (SME-level): 7+ years of hands-on technical support, escalation, or enablement experience specifically with supporting cybersecurity or cloud security products.
Training and Enablement: Writing Technical Support Knowledge base articles, documenting troubleshooting playbooks and troubleshooting guides. Mentored Support engineers.
Analytical Skills: Proven ability to analyze support data and provide actionable insights
Advantage:
Prompt Engineering: Proven expertise in systematically authoring, testing, and refining instructional inputs to drive specific model behavior.
Cloud Technologies: Experience with Cloud platforms like GCP, Kubernetes and containers
Experience with cloud cyber security technologies
AI/ML/LLM Foundation: Possesses a high-level understanding of AI tools, LLMs, machine learning, and applicative AI principles.
Technical Communication: Strong skills in translating observed model performance iss