Customer Support Agent - German speaking desk

Job Reference: VACDMMAL1Date Posted: 21 March 2024Recruiter: EXEC SearchLocation: Lija, Central RegionSalary: On ApplicationBonus/Benefits: bonus + relocationSector: Call Centre / Customer ServiceJob Type: PermanentContact: Mulltilingual TeamTelephone: 01 5394600Job DescriptionWe are looking for a highly motivated and customer-oriented individual to join our client's team as a Customer Support Agent assigned to a German speaking desk. In this role, you will have the opportunity to work with a diverse customer base, providing assistance through email and chat.ResponsibilitiesHandle incoming customer inquiries and provide accurate and timely responsesTroubleshoot and resolve customer issues, escalating to the appropriate team members when necessaryMaintain detailed and accurate records of customer interactions and transactionsCollaborate with cross-functional teams to improve customer experience and resolve complex problemsIdentify and escalate trends or patterns in customer issues to the management teamKeep up-to-date with industry developments to provide effective supportRequirementsFluency in German and English, both written and spokenExcellent communication and interpersonal skillsStrong problem-solving abilities and the ability to handle difficult customersInterest in iGaming is a big PLUSStrong organizational and time management skillsAbility to work independently and as part of a teamFlexibility to work in shifts and on weekends, as requiredWhat’s on offer:Salary starts from €24000 p/a (DOE) + bonusGym membership allowanceHealthcare InsuranceSport and social clubRelocation package available: Reimbursement of the cost of the flight to Malta + up to 2 weeks accommodation.Work model: Onsite