IT Support Specialist

We are looking for an IT Support Specialist for our IT team in the Tel Aviv office.
A day in the life and how youll make an impact:
Own day-to-day IT support - hardware, software, connectivity, and AV issues with a focus on fast, thorough resolution and clear communication with end users
Manage device provisioning and onboarding: JumpCloud enrollment, Okta user setup, and laptop configuration across Mac, Windows, and Linux, ensuring every new hire is fully operational from day one
Support and maintain conference room AV systems - PTZ cameras, mixers, microphones, displays, and speaker setups and create user guides so employees can run their own meetings confidently
Maintain and document server room infrastructure: cable mapping, backup appliance inventory, DGX GPU server maintenance, and network hardware (access points, switches, firewalls)
Coordinate and execute scheduled maintenance windows for critical infrastructure, including DGX server upgrades, network changes, and cabling proj

דרישות:

2-4 years of experience in IT support or systems administration
Hands-on experience with a device management platform such as JumpCloud, Jamf, Intune, or equivalent
Working knowledge of Google Workspace administration and Okta or a similar SSO/IAM platform
Comfortable supporting Mac, Windows, and Linux environments
Experience with AV/conference room technology: cameras, mixers, microphones, and display systems
Fluent Hebrew and solid working English (written and spoken) - the team is global, and youll communicate regularly across offices
Strong documentation habits - you write things down, keep records accurate, and leave clear handoffs
Ownership mindset: you follow up proactively, push for answers, and dont let things fall through the cracks
Ability to coordinate with multiple stakeholders across IT, Legal, Security, Finance, and HR on concurrent projects
Familiarity with a ticketing system (Jira, ServiceNow, or similar) and accountability to resolution SLAs
Nice to have:
Experience