Technical Customer Success Manager, Endpoint Security 25930

We are seeking a highly motivated and customer-focused Technical Customer Success Manager (TCSM) to serve as a trusted advisor for our cyber security customers. This role combines deep technical expertise with strategic customer engagement, ensuring customers maximize the value of their security investments while achieving their business objectives.
Key Responsibilities
Customer Success & Strategic Advisory
Serve as the primary post-sales technical advisor and trusted partner for assigned customers.
Develop strong relationships with customer stakeholders, including security teams, IT leadership, and executive sponsors.
Translate technical challenges and security risks into business-focused recommendations and outcomes.
Drive customer adoption, engagement, and long-term success through strategic account planning.
Lead customer success reviews, executive business reviews, and ongoing strategic discussions.
Technical Leadership
Provide expertise in endpoint security technologies, cyber s

דרישות:

5+ years of experience in Customer Success, Technical Account Management, Security Engineering, Professional Services, or related customer-facing cyber security roles.
Strong hands-on knowledge of endpoint security technologies, including EDR/EPP platforms, antivirus and anti-malware solutions, and endpoint detection and response capabilities. Familiarity with OS-diverse environments (Windows, macOS, Linux), VDI and remote workforce deployments, MDM/UEM integrations, and common endpoint attack scenarios including ransomware and supply chain threats.
Experience managing enterprise customer relationships.
Proven ability to communicate effectively with both technical and non-technical audiences.
Experience handling high-priority customer escalations and driving cross-functional resolution.
Strong written, verbal, and presentation skills.
Ability to analyze data and use customer insights to drive recommendations and business outcomes.
Familiarity with security frameworks such as NIST, CIS