Technical Enablement Engineer (AgentiX Support) Cortex

Are you an Technical Enablement Engineer? ready to translate raw model output into a reliable, high-quality production system? Do you excel at the craft of Prompt Engineering and thrive on the challenge of ensuring Generative AI output meets rigorous quality standards in mission-critical applications?Join our R&D Operations Team. You will be the Technical Enablement Engineer responsible for the end-to-end quality, performance, and operational tuning of our Generative AI-driven support system (Co-Pilot). Your mission is to actively shape the model's intelligence, govern the data it uses, and implement the mechanisms that guarantee its accuracy, directly accelerating our customer support engineering velocity.Your ImpactSupport & Customer Advocacy: Champion the Support Journey in Engineering. Develop in-product support instructions that reflect and address real incoming cases, enhancing the quality and effectiveness of AI feature solutions.Model Quality Validation: Use existing evalדרישות:Minimum of 5+ years of professional experience in Support Enablement: Demonstrated experience in a Support Enablement, Customer Success, or Technical Support Content role, with a strong operational understanding of Customer Support workflows and knowledge base management/optimization.Analytical Skills: Proven ability to analyze support data and provide actionable insightsAI/ML/LLM Foundation: Possesses a high-level understanding of AI tools, LLMs, machine learning, and applicative AI principles.Technical Communication: Strong skills in translating observed model performance issues and Agentic Action requirements into clear, prioritized technical requirements for R&D teams.Ownership: A dedicated individual who takes full responsibility for their work, driving projects to successful completion.Data/Content Governance: Experience with data validation, content management, and implementing data governance standards, especially for knowledge bases feeding AI systems.AdvantagePrompt E