Technical Enablement Engineer (AgentiX Support) Cortex

Are you an Technical Enablement Engineer? ready to translate raw model output into a reliable, high-quality production system? Do you excel at the craft of Prompt Engineering and thrive on the challenge of ensuring Generative AI output meets rigorous quality standards in mission-critical applications?
Join our R&D Operations Team. You will be the Technical Enablement Engineer responsible for the end-to-end quality, performance, and operational tuning of our Generative AI-driven support system (Co-Pilot). Your mission is to actively shape the model's intelligence, govern the data it uses, and implement the mechanisms that guarantee its accuracy, directly accelerating our customer support engineering velocity.
Your Impact
Support & Customer Advocacy: Champion the Support Journey in Engineering. Develop in-product support instructions that reflect and address real incoming cases, enhancing the quality and effectiveness of AI feature solutions.
Model Quality Validation: Use existing eval

דרישות:

Minimum of 5+ years of professional experience in Support Enablement: Demonstrated experience in a Support Enablement, Customer Success, or Technical Support Content role, with a strong operational understanding of Customer Support workflows and knowledge base management/optimization.
Analytical Skills: Proven ability to analyze support data and provide actionable insights
AI/ML/LLM Foundation: Possesses a high-level understanding of AI tools, LLMs, machine learning, and applicative AI principles.
Technical Communication: Strong skills in translating observed model performance issues and Agentic Action requirements into clear, prioritized technical requirements for R&D teams.
Ownership: A dedicated individual who takes full responsibility for their work, driving projects to successful completion.
Data/Content Governance: Experience with data validation, content management, and implementing data governance standards, especially for knowledge bases feeding AI systems.
Advantage
Prompt E