Technical Knowledge Manager

We're not hiring a "technical writer". We're hiring someone who thinks of knowledge as a product - one with architecture, users, feedback loops, and a lifecycle. You'll own how our technology is understood: by customers integrating our B2B platform, by engineers documenting their own work, and by internal teams making decisions in a fast-moving R&D environment.

What Youll Be Doing:
Design and maintain the external documentation system: API references, integration guides, onboarding flows, and troubleshooting content - treating it as a living product with real users and measurable outcomes.
Define AI-augmented documentation workflows: where LLMs assist with drafting, where they validate accuracy, and where human judgment is irreplaceable.
Work directly with engineers, PMs, and researchers to extract knowledge: you interview, synthesize, and structure what others know but haven't written down.
Own content quality signals: broken links, outdated docs, low-rated articles, search dead-end

דרישות:

Comfortable reading code, API specs, and architecture diagrams: not necessarily writing production code, but enough to work as a credible peer to engineers.
Understands developer experience (DX) and user experience (UX) as a discipline: knows what makes technical, operational, and similar docs actually usable.
Uses LLMs as a force multiplier: for first drafts, translation, summarization, and doc-from-code generation, while knowing when output needs expert review.
Has hands-on experience with at least one AI-assisted docs workflow (e.g., GPT, Confluence, Claude, Notion, custom RAG on internal wikis or similar).
Think critically about AI-generated content: hallucination risk, freshness, attribution, and user trust.
Passion for knowledge management and sharing.
Experience in technical writing, knowledge management, or a similar role.
Experience in multi-disciplinary content creation and management within a B2B SaaS company.
Strong attention to detail with the ability to manage multiple projects simultaneously.
Excellent interpersonal and communication skills, with the ability to collaborate across teams.
Native-level English proficienc