Technical Service Specialist - Tier 1

Power the Future with us!At SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 3,000 employees, offices in 30 countries, and millions of installations worldwide. Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond. With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work. The Tier 1 Team plays a critical role in delivering first-line technical support to SolarEdge customers in a fast-paced and collaborative environment. As the first poדרישות:Education: Bachelor Degree or Practical Engineer (Electrical, Electronics, Mechanical, or Instrumentation and Control Engineering).Previous experience in technical customer service, helpline, or remote support – an advantage.Experience with photovoltaic systems - an advantage.Excellent interpersonal and communication skills with the ability to build and maintain strong relationships with customers, peers, and managers.Ability to multitask effectively in a fast-paced environment.Self-motivated, proactive, and able to take initiative, solve problems, and lead tasks.Advanced proficiency in Microsoft Excel and solid knowledge of PowerPoint. Ability to adapt quickly to new systems and provide effective customer supportTrue team player with a strong sense of responsibility.Willing to support the team with rare alternate Friday or evening shifts, communicated in advance.ניסיון: 1-2 שנים