Escalation Engineer

Required Escalation Engineer
Description
We hava unified payments, payouts and fintech on one worldwide platform, and were assembling the worlds best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S., the opportunities are limitless.
We believe in straight talk, quick decisions, strong execution and elegant solutions. this is where hard work pays off and careers take off. Join us and lets build the future of fintech together.
As a Escalation Engineer you will be responsible for:
Serve as a focal point and source of knowledge for departments in the company and for our clients. Share the knowledge, by being a point of advice for the CS department and other internal teams, and work on keeping our KB up to date, including creating new articles.
Manage major and critical production outages - Take ownership, troubleshoot, diagnose, resolve technical issues, and prepare internal and external RCAs.
Work closely w

דרישות:

At least 1-2 years of experience in Technical Support/Sales Engineer/Escalation customer-facing or any other similar position under the Customer Success department for B2B.
Experience with APIs (especially REST APIs), SQL, and Postman.
Experience with inspecting and diagnosing logs.
Strong ability to understand the design of complex system architecture, perform in-depth analysis, problem-solving skills, and provide creative technical solutions.
Have the Support bug in you - curious and motivated to provide the best for each incoming issue, and have great problem-solving skills.
A people person, team player, strong can-do mentality, great communication skills, ability to work independently, and multitasking abilities.
Excellent English - Verbal and written
Familiarity with Jira and Confluence - Advantage
Proven resume in the FinTech Industry domain - Advantage. המשרה מיועדת לנשים ולגברים כאחד.