Supply Retention Rep-Maternity Leave Replacement

we are looking for a Supply Retention Rep.
A great opportunity to join an innovative high-tech company. The job is partly from home and partly from the office.
Receive inbound retention requests from current clients or initiate proactive calls to clients with low usage, all in a high-intensity call center environment.
Initiate calls to clients with past due fees in order to collect payment.
Resolve drivers complaints/concerns through active listening, empathy and professionalism.
Utilize proactive retention skills to turn requests for service termination or downgrades into engagement by identifying drivers needs.
Increase drivers engagement and use.
Identify and report systematic problems that could have negative impact on clients experience.
Lead processes and projects in order to generate solutions to reduce client dissatisfaction.

דרישות:

Minimum of 1-2 years of experience in a Call Center sales environment preferred.
Excellent computer skills, experience working with SAP and/or Sales Force.
Experience in working in a goal-oriented environment.
Strong oral communication skills.
Excellent interpersonal skills to work effectively with teams throughout the organization.
Ability to gain trust and confidence with clients.
Ability to work independently. המשרה מיועדת לנשים ולגברים כאחד.