Tier 3 Support Engineer 25841

We are looking for an experienced Tier 3 Support Engineer to serve as a key technical expert, leading the resolution of complex application, networking, and security challenges.
This role is ideal for a highly technical, customer-facing professional with strong experience in network architecture, firewalls, and cloud-based systems, who thrives on solving complex problems and taking initiative in high-impact situations.
Youll be part of a rapidly evolving Exposure Management platform within our company, operating in a true multi-vendor security ecosystem. In this role, you will gain broad exposure to the full security stack and real-world attack scenarios across leading technologies - making it an excellent opportunity for engineers who are passionate about staying at the forefront of modern cybersecurity.
Key Responsibilities
Technical Troubleshooting and Support:
Provide expert-level troubleshooting for application issues, configurations, security vulnerabilities, and general functio

דרישות:

Experience:
Technical Expertise:
3+ years of experience in technical support (Tier 3), professional services, or a customer-facing role within the cybersecurity or cloud computing fields.
Strong familiarity with cloud and SaaS environments (AWS, Azure, GCP)
Experience troubleshooting and debugging application-related issues in distributed cloud-based systems.
Experience with Kibana, Elasticsearch or similar
Strong knowledge of networking concepts and protocols, including TCP/IP, DNS, HTTP/S, VPNs, routing, and traffic analysis.
Hands-on experience with firewalls, network security platforms (from vendors such as our company, Palo Alto Networks, Fortinet, Cisco, or similar.), firewall policies, access control, and enterprise security architectures.
Automation and Scripting:
Proficiency in scripting or automation tools and languages such as Python, Bash, or similar.
Communication and Problem-Solving:
Exceptional analytical and troubleshooting skills, particularly with application-level