Customer Success Manager Operations, Exposure Management 25637

We are looking for a Customer Success Operations professional to build and scale the operational infrastructure supporting our Customer Success organization. This role will focus on optimizing processes, tools, reporting, and cross-functional workflows to help the CS team operate efficiently and deliver an outstanding customer experience.Key ResponsibilitiesBuild and improve scalable Customer Success processes, playbooks, and workflowsManage and optimize CS tools and systems, including Salesforce and reporting platformsCreate dashboards and reports to track customer health, renewals, retention, and growth metricsSupport renewal forecasting, planning, and operational analysisPartner closely with Customer Success, Sales Operations, Product, and Finance teamsIdentify operational gaps and implement data-driven improvements.דרישות:5 years of Experience in Customer Success Operations, Revenue Operations, Sales Operations, or a similar operational roleStrong analytical and reporting skills with experience in CRM and BI toolsExperience working cross-functionally in a fast-paced environmentStrong organizational, communication, and problem-solving skillsAbility to manage multiple projects and drive operational excellence at scalePreferred:Experience working with Customer Success platforms and SalesforceBackground in SaaS or cybersecurity environments. המשרה מיועדת לנשים ולגברים כאחד.