Customer Success Manager Operations, Exposure Management 25637

We are looking for a Customer Success Operations professional to build and scale the operational infrastructure supporting our Customer Success organization. This role will focus on optimizing processes, tools, reporting, and cross-functional workflows to help the CS team operate efficiently and deliver an outstanding customer experience.
Key Responsibilities
Build and improve scalable Customer Success processes, playbooks, and workflows
Manage and optimize CS tools and systems, including Salesforce and reporting platforms
Create dashboards and reports to track customer health, renewals, retention, and growth metrics
Support renewal forecasting, planning, and operational analysis
Partner closely with Customer Success, Sales Operations, Product, and Finance teams
Identify operational gaps and implement data-driven improvements.

דרישות:

5 years of Experience in Customer Success Operations, Revenue Operations, Sales Operations, or a similar operational role
Strong analytical and reporting skills with experience in CRM and BI tools
Experience working cross-functionally in a fast-paced environment
Strong organizational, communication, and problem-solving skills
Ability to manage multiple projects and drive operational excellence at scale
Preferred:
Experience working with Customer Success platforms and Salesforce
Background in SaaS or cybersecurity environments. המשרה מיועדת לנשים ולגברים כאחד.