Customer Engineer

The Customer Engineer serves as the technical bridge between Koi engineering and Palo Alto's customer-facing teams, enabling Domain Consultants and support teams to successfully run POVs, deploy Koi, and support customers at Job Description
We are looking for a highly technical and customer-focused Customer Engineer to join the Koi team. This role operates at the intersection of engineering, support, and pre-sales solutions, and is critical to scaling Koi across Palo Alto Networks.
As a Customer Engineer, you will sit closely with the Koi engineering team and develop deep expertise in Koi's architecture, capabilities, and roadmap. You will enable Domain Consultants (DCs) to effectively run Proof of Value (POV) engagements, and empower support teams to deliver high-quality service to customers using Koi. In this role, Customer Engineers translate live customer issues into actionable engineering fixes, taking full ownership of the bug-resolution lifecycle and the safe deployment of upda

דרישות:

Education: B.Sc. in Computer Science, Industrial Engineering, Software Engineering, or a related technical discipline (or equivalent practical experience).
Technical Experience: Strong software engineering background with a deep, system-level understanding of software architectures, network, and infrastructure. + For Junior
Domain Expertise: Experience working within the cybersecurity sector or at a cyber-focused technology company is a strong advantage.
Troubleshooting: Proven experience diagnosing, debugging, and resolving complex technical issues within real-world, production customer environments.
Adaptability: Demonstrated ability to quickly master new system architectures and independently debug unfamiliar, legacy, or proprietary codebases.
Cross-Functional Collaboration: Experience partnering closely with pre-sales, field engineering, or customer success teams to support the technical teams and retention lifecycle.
Communication: Exceptional communication and presentation skill