Technical Account Manager

Were looking for a customer-focused and technically skilled Technical Account Manager (TAM) to join our Global Support team. In this highly visible role, youll serve as the trusted technical advisor and primary support contact for some of most strategic customers, helping drive customer satisfaction, retention, and long-term success.

As a Technical Account Manager, you will own the technical relationship with a portfolio of key enterprise accounts, providing proactive support, strategic guidance, and escalation management.

*The role may require occasional Friday and Saturday shifts, based on business needs.

Your key responsibilities will include:

Serve as the primary technical contact for strategic customers, building strong relationships and deep knowledge of their business, deployments, and integrations.
Conduct regular account reviews, maintain accurate documentation, and ensure alignment with customer SLAs and operational requirements.
Proactively monitor support trends, ident

דרישות:

2-3 years in a customer-facing technical role (T2, TAM, Solutions Engineering, or equivalent) with demonstrated account ownership
Ability to independently investigate technical issues using logs, transaction data, or query tools (SQL or similar)
Experience preparing and presenting business reviews or technical summaries to senior stakeholders
Proactive working style- comfortable identifying and raising risks before they become customer-reported incidents
Familiarity with Jira and Confluence for escalation tracking and documentation
High English proficiency (spoken and written) - mandatory
Nice-to-Have Skills

Experience supporting SaaS, Fintech, Payments, IoT, or connected-device solutions.
Knowledge of APIs, integrations, software deployments, and technical ecosystems.
Additional languages are an advantage. המשרה מיועדת לנשים ולגברים כאחד.