IT Service Desk Specialist

Requied IT Service Desk Specialist
As an IT Service Desk Specialist, you'll support our employees in our Ramat Gan office by resolving day-to-day IT issues across hardware, software, and SaaS tools. Youll help keep people productive, informed, and equipped with the systems they need to do their best work.
This role requires full on-site work.
Youll own:
Providing hands-on support for laptops, peripherals, and everyday software issues across Windows and macOS environments
Managing service requests and incidents from first response through resolution, while keeping employees updated throughout the process
Supporting onboarding and employee lifecycle processes, including hardware setup, access management, and user guidance
Youll solve:
Technical issues that interrupt employee productivity, from login and application problems to device performance and basic connectivity
Office IT issues such as printers, meeting room A/V, and network-related escalations
Access and support needs across e

דרישות:

You bring 3+ years of IT support experience and know how to troubleshoot across both Windows and macOS
You communicate clearly, set expectations well, and keep users informed in a calm, professional way
You can manage multiple requests at once, prioritize effectively, and stay organized with minimal supervision
Youre comfortable supporting employee access and administration across tools like Okta, Zoom, Slack, and Google Workspace
You have a strong service mindset and care about creating a positive support experience
Youre confident handling basic network troubleshooting and know when to escalate issues efficiently. המשרה מיועדת לנשים ולגברים כאחד.