IT Service Desk Specialist

we are seeking a talented IT Service Desk Specialist to join our global IT team. In this pivotal frontline role, you will be the face of IT for employees worldwide, ensuring seamless day-to-day technology operations and delivering an outstanding service experience.
As part of a forward-thinking IT organization that embraces AI-native operations and automation, you will not only resolve technical issues but also contribute to building smarter, faster, and more self-service-driven IT support. The ideal candidate combines strong technical fundamentals with a service-first mindset and a genuine curiosity for AI and automation.
What youll do:
Technical Support & Troubleshooting
Provide technical support globally across all offices, with primary focus on your assigned region (EMEA)
Diagnose and resolve hardware, software, and connectivity issues across macOS and Windows environments
Troubleshoot Tier 1 office network and connection issues, escalating complex problems to the appropriate team

דרישות:

2+ years of experience in an IT Service Desk or Help Desk role in a company with 500+ employees
Hands-on experience with hybrid OS environments (macOS and Windows)
Proven ability to diagnose and resolve a broad range of technical issues
Strong customer orientation with a track record of delivering excellent service
Familiarity with AI tools (e.g., Claude, Gemini, GPT, Other AI assistants, chatbots, copilots) and a demonstrated willingness to adopt AI in daily workflows
Experience with MDM platforms (e.g., Kandji, Intune) and identity/access management tools (e.g., Okta)
Knowledge of AV technologies, including Google Meet, Zoom, Zoom Rooms, and Neat devices
Solid problem-solving, analytical, and organizational skills
Ability to work independently under pressure while following established best practices
Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly
Professional fluency in English (written and spoken)
Bonus Points:
Experience wo