Senior Technical Support Engineer, Network

We are looking for a Senior Network Engineer to join a dynamic, results-oriented team supporting InfiniBand and Ethernet fabrics in the most demanding data center, AI, storage, and HPC environments. As a Technical Support Engineer, you will be an approachable, proficient communicator who takes ownership of resolving issues while ensuring a high level of customer satisfaction. You will work closely with Engineering, Marketing, and Support teams on complex technical issues.

What you will be doing:

Tier 3 support for InfiniBand and Ethernet fabrics: installing, supporting, and resolving complex technical issues in large AI/HPC and storage clusters.

Troubleshooting end-to-end InfiniBand fabrics - subnet management (UFM / OpenSM), routing topology and congestion control.

Developing and presenting comprehensive technical solutions to customer problems, including project management of complex fabric installations.

Problem reporting, issue replication, and resolution management.

Respond

דרישות:

What we need to see:

B.Sc. in Computer Science, Software Engineering, or Electrical Engineering, or equivalent experience.

5+ years providing customer support for hardware & software products.

Hands-on InfiniBand experience - OR deep Ethernet/RDMA expertise with a demonstrated ability and strong motivation to ramp quickly on InfiniBand (subnet manager, fabric topologies such as fat-tree, RDMA verbs, diagnostics).

Extensive knowledge of LAN switching/routing (STP, MSTP, MLAG, VPC, VRRP, LACP) and IP routing (OSPF, BGP, PIM), plus virtualization, EVPN, VXLAN.

Linux experience and scripting.

Automation - Ansible.

Ability to work under pressure and support high-level customers.

Experience operating and configuring major vendors' switches and routers.

Analysis and diagnosis of highly complex networking problems.

Strong communication, presentation, and oral skills; excellent verbal and written English.

Ways to stand out from the crowd:

Deep InfiniBand expertise: UFM, OpenSM, ad