Senior Customer Retention Account Manager

We are looking for a Customer Retention Account Manager to join our team. The working model is hybrid, Monday through Friday.As a Customer Retention Account Manager you will...Responsible for the renewal of customer subscriptions in their assigned territory; this includes customer notification of upcoming renewal, discussing changes to their contract, and providing quotes directly to customersManage cadence for effective renewal forecasts and projectionsDrive the renewals process in collaboration with the Strategic Sales team to preserve and improve customer contracts and relationshipsIn collaboration with Customer Success, Finance, Legal, Deal Desk, Procurement and Sales teams, own, drive and manage the renewal process, including renewal quotes and renewal opportunities to ensure renewals are processed accurately and on-timeIdentify upsell/cross-sell opportunities upon contract renewal to maximize customer growthActively engage with key decision makers to identify customer reqדרישות:5+ years of experience in Sales, Customer Success or related fieldProven sales experience, strong negotiation skills combined with strong interpersonal and organizational skillsQuota carrying experience (e.g., Renewals, Enterprise Sales, Account Management) with a track record of exceeding sales retention/growth quotas, preferably in a SaaS organizationDemonstrated success managing a pipeline and closing large enterprise SaaS contracts/renewalsEnglish and Hebrew at a very high level - a mustExcellent time and process management skills, ensuring timely and accurate processing of renewalsStrong attention to detail and problem-solving skills with the ability to work under multiple deadlinesAbility to work with multiple dynamic teams in a fast-paced environmentStrong proficiency with MS Office (Excel, Word, and PowerPoint) and various databases & CRM systems - specifically SalesforceExcellent verbal and written communication skills - ability to communicate company messages and va