Senior Customer Retention Account Manager

We are looking for a Customer Retention Account Manager to join our team. The working model is hybrid, Monday through Friday.
As a Customer Retention Account Manager you will...
Responsible for the renewal of customer subscriptions in their assigned territory; this includes customer notification of upcoming renewal, discussing changes to their contract, and providing quotes directly to customers
Manage cadence for effective renewal forecasts and projections
Drive the renewals process in collaboration with the Strategic Sales team to preserve and improve customer contracts and relationships
In collaboration with Customer Success, Finance, Legal, Deal Desk, Procurement and Sales teams, own, drive and manage the renewal process, including renewal quotes and renewal opportunities to ensure renewals are processed accurately and on-time
Identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth
Actively engage with key decision makers to identify customer req

דרישות:

5+ years of experience in Sales, Customer Success or related field
Proven sales experience, strong negotiation skills combined with strong interpersonal and organizational skills
Quota carrying experience (e.g., Renewals, Enterprise Sales, Account Management) with a track record of exceeding sales retention/growth quotas, preferably in a SaaS organization
Demonstrated success managing a pipeline and closing large enterprise SaaS contracts/renewals
English and Hebrew at a very high level - a must
Excellent time and process management skills, ensuring timely and accurate processing of renewals
Strong attention to detail and problem-solving skills with the ability to work under multiple deadlines
Ability to work with multiple dynamic teams in a fast-paced environment
Strong proficiency with MS Office (Excel, Word, and PowerPoint) and various databases & CRM systems - specifically Salesforce
Excellent verbal and written communication skills - ability to communicate company messages and va