Developer Support Engineer

We are looking for top-notch Developer Support Engineers, to be partners rather than just employees and be the technical focal point for our customers.
Besides a wild ride and a lot of learning, well leap your career forward!
As a Developer Support Engineer you will...
Troubleshoot and Investigate complex customers CI/CD scenarios and provide innovative solutions for their requirements
Develop scripts in Bash, Python, Groovy for debugging and automating
Set up our applications and 3rd party products in various development environments
Analyze log files, thread dumps, HTTP traffic, JVM and OS parameters
Reproduce customer scenarios and fill relevant bugs/features
Maintaining and improving a knowledge base of known issues and solutions
Integrate and collaborate with our R&D, QA, Release and Sales teams
Ability to work in flexible hours and weekends while needed.

דרישות:

BSc or equivalent in Computer Science, Computer Engineering, or a related technical field.
2+ years of hands-on experience in technical roles (e.g., Tier 3 Support, NOC, Production Engineer, or Junior DevOps/SRE).
Proven ability to manage complex, escalated cases, involving multiple architectures across multiple platforms.
Deep proven experience in Linux (e.g System Administration, Bash scripting, file systems) - Must
Strong technical software-related debugging skills (Log analysis, root cause analysis, stack trace reading).
Ability to read and debug code in Java or another compiled language
Excellent spoken and written English.
Advantages:
Knowledge/experience with: Databases (SQL), LDAP, NGINX, Apache Tomcat.
Familiarity with the modern DevOps stack and lifecycle, including experience with CI/CD tools (Jenkins, GitHub Actions), Containerization (Docker, Kubernetes), Cloud Infrastructure (AWS/Azure), and IaC (Terraform).
Graduates of advanced DevOps certification programs. המשרה מיוע