Professional Services Team Leader

we are looking for a Professional Services Team Leader.
As Team Lead for Professional Services, you'll be the operational force powering PSE team across all customer segments - SMBs to Enterprises.
Reporting between PS Director and delivery teams, you'll own team standards, performance, and cross-functional execution while translating strategy into results.

דרישות:

3+ years managing Professional Services or Solutions Engineering teams (8+ total years in SaaS delivery)
Proven track record leading PSE teams through enterprise onboarding cycles and operational scaling
Deep technical expertise with our domain. Technical expertise with Atera's platform - specifically Robin AI (Backoffice mastery, enterprise integrations: Entra ID, M365, Intune, API troubleshooting) - big advantage.
Experience translating PS strategy into team execution - owned delivery standards, capacity planning, and operational rhythm
Direct reports leadership experience - conducted 1:1s, delivered performance feedback, drove team skill development etc.
Data-driven leadership: Built reporting cadences using Salesforce, Gong analytics, FRR trends, and operational metrics
VP/Director level communication - crisp escalation handling, QBR preparation, cross-functional coordination
Player-coach background - stepped in on complex technical delivery when needed
Thrives leading teams throu